What happens if I miss an appointment or need to cancel?

Mental health professionals differ in many respects from other healthcare providers. Unlike most physicians, dentists, and other professionals who work on flexible and inexact schedules, we commit a specific time period to each client. Therefore, it is important for you to appreciate the fact that a block of time has been set aside for you only. Our schedules can be crowded. Canceling or rescheduling an appointment without sufficient notice often means the loss of an hour of therapy to someone else that needed the appointment time. Therefore, we ask that you give at least 48 hours notice if you cannot be at the appointment for which you have contracted. If no notice of your cancellation is received, or if less than 24 hours notice is given, YOU WILL BE CHARGED A FEE FOR THE MISSED APPOINTMENT. Of course, rescheduling an appointment can be done at any time if there is an emergency or unexpected illness. Cancellation messages can be left on the voicemail. To prevent any confusion about your appointment time, always keep your appointment card. If a mistake is made, your appointment card is your means of verification.